Refund and Returns Policy

Seller: Clickme Kft., 3360 Heves, Béla Király utca 3/A., Hungary · Company reg. no.: 10-09-041816 · EU VAT: HU27751307 · Email: [email protected] · Phone: +36 30 712 0230
Last updated: 24 October 2026

✓ Free design, printing only after your approval. For personalised products we prepare the design free of charge and send it to you for approval. We only start production once you have approved it.

✓ Chip works or free replacement. If the NFC chip of your product does not work, we replace the product free of charge. Just write to [email protected] with your order number and a short description (a photo or video helps).

✓ 30-day money-back guarantee on non-personalised products. You can return standard (non-personalised) products within 30 days of delivery for any reason and get your money back. This voluntary guarantee is in addition to your statutory rights.

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (for several goods ordered together and delivered separately: of the last good).

To exercise the right of withdrawal, you must inform us (Clickme Kft., 3360 Heves, Béla Király utca 3/A., Hungary, [email protected], +36 30 712 0230) of your decision by an unequivocal statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory. We will confirm receipt of your withdrawal by email without delay. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and not later than 14 days from the day on which we are informed about your withdrawal. We will use the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

Please send back the goods without undue delay and not later than 14 days from the day on which you communicate your withdrawal. Write to [email protected] first – we will tell you the correct return address (Budapest service centre or another designated location). The deadline is met if you send back the goods before the 14 days have expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exception – personalised products. Under Article 16(c) of Directive 2011/83/EU (in Hungary: Government Decree 45/2014 (II.26.) § 29 (1) c)), the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised – for example cards, displays or tags printed with your name, logo, photo, QR code or custom design. We only start producing these after you have approved the design, so please check it carefully. Your statutory warranty rights (e.g. a defective chip or a production fault) remain unaffected.

Digital services (e.g. a Business Profile Subscription) are governed by our Terms and Conditions; if performance has begun with your prior express consent and acknowledgement, the right of withdrawal ends.

Defects, warranty and complaints. Your statutory rights regarding non-conformity remain unaffected. If a product arrives damaged or does not work, write to [email protected] with your order number. Consumers may also turn to the competent conciliation body (in Hungary: the Békéltető Testület of their place of residence) or the EU online dispute resolution platform.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Clickme Kft., 3360 Heves, Béla Király utca 3/A., Hungary · [email protected]
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:
(*) Delete as appropriate.