ClickMe FAQ – Smart NFC & QR Solutions
On this page you can find detailed answers to the most common questions about
ClickMe Smart Cards,
Review Displays,
Smart Guest Cards,
Pet Pass ID
and our NFC & QR based products and services.
The questions are grouped by topic so you can quickly find what you need: technology, digital profiles,
product types, design options, ordering, data protection, troubleshooting, warranty and premium services.
Technology & Compatibility
What is NFC and how does it work in ClickMe products?
NFC (Near Field Communication) is a short-range, contactless communication technology. In ClickMe cards and displays, the NFC chip works by triggering the smartphone's browser to open the linked online profile or URL when the phone is tapped against or held close to the product. The physical card does not store personal data – it simply provides access to your digital profile through a URL.
Do I need an app to use ClickMe products?
No. All ClickMe products work entirely in the browser. Neither the owner nor the people scanning the NFC or QR code need to install any app. Your digital profile is opened in a standard mobile or desktop browser, and profile editing is also done in the browser. Registration is only required if you want to configure your profile yourself instead of using Setup Assistance.
Which phones support NFC?
Almost all modern smartphones support NFC. For iPhones, this includes iPhone 8, X, 11, 12, 13, 14, 15, 16, 17 series and newer models. For Android, most current devices from Samsung, Google Pixel, OnePlus, Huawei, Nokia, Xiaomi and other major brands support NFC as well. If a phone does not support NFC, the ClickMe product can still be used via the printed QR code.
What is the difference between NFC and QR codes?
With NFC, the user simply taps or holds their phone close to the card or display and the linked page opens automatically in the browser. With a QR code, the user scans the printed code with the camera or a QR reader function. The majority of ClickMe products are designed with both NFC and QR together for maximum compatibility. Some custom or special products may be NFC-only or QR-only – this is always indicated on the product page.
Do I need to activate NFC on my phone?
On many phones, NFC is enabled by default. On some Android devices, you may need to activate it manually in Settings → Connections / NFC. Newer iPhone models have NFC always ready for reading tags without a separate on/off switch. If you are unsure, check your device settings or the manufacturer’s documentation.
Digital Profile & Setup
What is a digital profile or online mini-website?
A digital profile is the online page that opens when someone taps or scans your ClickMe product. It can be a simple
digital business card with basic contact details, or a more advanced Smart Card profile that behaves like a mini-website – with buttons, social media links, maps, PDFs, Wi-Fi sharing, review links and analytics, depending on the chosen plan.
How do I set up my digital business card or review link?
If you set it up yourself, you follow the setup guide included with your product to log in to the ClickMe interface and enter your details: name, job title, contact details, website, social media links, and review links such as Google or TripAdvisor. If you choose the Setup Assistance option, we will collect your information after the order and configure everything for you. Your product arrives ready to use. For more details, visit the
Setup Guide.
What is Setup Assistance and how does it help?
Setup Assistance is an optional service where our specialists configure your digital profile for you. We help you choose the right structure and features, set up your Google / TripAdvisor / Instagram / website links, and if desired we also design the layout of your profile. This way you receive a fully configured, ready-to-use product without needing any technical skills.
Can I change my data later?
Yes. You can update your contact details, links, buttons and – with Premium features – certain design elements at any time in your digital profile. All changes take effect immediately. Your physical card or display always shows the latest version, without reprinting.
What happens if I change jobs or phone number?
Simply log in to your ClickMe profile, update your job title, company details, phone number or any other data, and save the changes. From that moment on, anyone scanning or tapping your card will see the updated information. The physical card remains the same – only the digital content changes.
Product Types & Use Cases
What is a ClickMe Smart Business Card?
A
ClickMe Smart Business Card is an NFC + QR enabled business card that replaces traditional paper cards. With one tap or scan, your contact details, website, social media links and other information open directly on the recipient’s phone. Depending on your plan, it can act as a simple digital business card or a more advanced Smart Card profile.
What are Review Cards and Review Displays?
Review Cards and Review Displays are NFC + QR products designed to make it extremely easy for your customers to leave reviews. With one tap or scan, guests are taken directly to your Google, TripAdvisor or other review page. This helps you collect more reviews and improves your online reputation. They are ideal for restaurants, cafés, bars, hotels, salons and many other service businesses.
What is a Smart Guest Card or Hotel Smart Card?
A
Smart Guest Card and the
Hotel Smart Card are ClickMe solutions tailored for hotels, apartments and other hospitality businesses. They can show house rules, Wi-Fi details, important contacts, local tips, maps, booking links and more in one digital place, accessible on the guest’s own phone via NFC and/or QR.
What is a Pet Pass ID?
Pet Pass ID is an NFC + QR enabled, durable tag that attaches to your dog’s or cat’s collar. If your pet gets lost, the finder can tap or scan the tag with a smartphone and see the contact details and any additional information you choose to share via the digital profile, helping to reunite you with your pet faster.
Design & Customisation
Can I order a product with my own logo and custom design?
Yes. For most products you can select a Custom Design or Custom Logo option when ordering. After you place your order, we contact you to request your logo, brand colours and any design preferences. We then create a custom design for your card or display. Production starts only after you approve the final design.
Do I have to pay extra for the design?
If you choose the Custom Design option on the product page, the design work is typically included in the price of the product. If there are any exceptions, they are clearly indicated on the product page. In most cases, you receive professional, branded design without additional design fees.
Ordering & Shipping
How can I place an order?
You can place your order directly in the
ClickMe Shop. Choose the product you need – for example a
Smart Business Card,
Review Display,
Smart Guest Card or
Pet Pass ID – set the quantity and options such as Custom Design or Setup Assistance, add it to your cart and complete checkout with your details and payment. After that, production and configuration (if selected) will begin.
What are the delivery times?
Production and shipping usually take between 1–14 business days, depending on the product type, quantity and whether custom design is required. For larger or more complex custom projects, we will confirm the estimated delivery time individually.
Which countries do you ship to?
We ship ClickMe products across Europe to many countries, including (but not limited to): Austria, Hungary, Germany, the Netherlands, Belgium, Slovakia, Romania, Spain, Malta, Italy, Czech Republic, Poland, France, Slovenia, Croatia, Portugal, Greece, Ireland, Denmark, Sweden, Finland, Estonia, Latvia and Lithuania. We have many customers and distribution partners in Belgium, the Netherlands, Austria, Hungary, Romania, Slovakia, Spain, Malta and Germany. On request, we also ship to the USA and the UAE (including Dubai) with custom-made solutions. As the ClickMe system operates in 11 languages, we can cover most international requirements.
Data Protection & Privacy
Where is my data stored?
Your profile data is stored securely on servers located within the European Union. The ClickMe platform is designed with data protection and privacy in mind. The physical NFC chip does not store personal data – it only points to your online profile.
Does the card itself store my personal data?
No. The physical card or display only contains a reference (URL) that leads to your online profile. All personal data you enter is stored on secure servers, not on the chip itself.
Is my digital profile public?
By default, your profile behaves like a regular web page that anyone with the link can open. With Premium features, certain content sections can be configured with more advanced options, so that you have more control over how and where specific information is displayed. If you have special privacy requirements, please contact us so we can recommend the best setup.
Troubleshooting
My phone is not reading the NFC tag. What can I do?
First, make sure your phone supports NFC and that NFC is enabled in your settings. Hold the NFC area of your phone close to the card – on iPhones this is usually near the top of the device, while many Android phones have the NFC antenna in the middle of the back. Remove thick cases or metal objects that might block the signal. If it still does not work, use the QR code printed on the product as an alternative and contact us if you suspect a hardware issue.
My QR code is not scanning. How can I fix this?
Ensure you are scanning in good lighting, hold your phone steady and position the QR code clearly in the camera frame. Many phones open QR codes directly in the default camera app; if not, try a dedicated QR scanner app. Check that you have an active internet connection. If the QR still does not work, contact us with a photo of the product so we can investigate.
My digital profile does not seem to update. What should I do?
First, confirm that you saved your changes in the profile editor. Then try opening your profile in an incognito or private browser tab to avoid cached versions. You can also clear your browser cache. If the updated content still does not appear, please contact our support team so we can review your settings.
Warranty & Support
Do ClickMe products come with warranty?
Yes. Our physical products are covered by warranty in line with applicable consumer protection regulations. If there is a material defect, a non-functioning NFC chip or a manufacturing issue, we will work with you to repair, replace or otherwise resolve the problem. Full warranty and liability details are available in our
Terms and Conditions.
How can I get support if I have questions?
You can reach our support team via the contact form or e-mail provided on our
Contact page. We are happy to help you in English, German or Hungarian with configuration, usage questions or troubleshooting.
Premium Services & Subscription
What is Premium Support and how is it different from standard support?
Premium Support is a monthly assistance service that gives you priority, personalised help. With Premium Support, you are assigned a dedicated contact person who learns about your business and helps you design the most effective structure for your digital profile. If any of your details change – such as phone number, opening hours, links or campaign content – we apply the required updates for you at no extra cost, even on a monthly basis. This is especially valuable for business users whose content changes regularly but who prefer not to manage these updates themselves and would rather rely on our specialists.
What is the difference between a Basic (Business Card) and a Premium (Smart Card) profile?
In Basic mode, your ClickMe profile functions primarily as a digital business card: it shows your main contact details and links in a simple layout. A Premium Smart Card profile unlocks additional features such as custom design and branding, extended content sections, advanced buttons, map integration, document links (for example PDFs), richer call-to-action options and analytics on profile views and clicks. In short, Basic is ideal as a modern business card, while Premium turns your card into a small, flexible landing page.
How does the Premium subscription work?
The Premium Smart Card service is offered as a time-based subscription (typically an annual period). During the active subscription, you have access to all Premium features associated with your Smart Card profile. You can cancel before renewal if you no longer need the Premium functions. You can learn more or purchase it on the
Premium Profile (yearly subscription) page.
What happens if I cancel or do not renew my Premium subscription?
If you cancel or choose not to renew the Premium subscription, your profile will continue to work, but after the paid period ends your account will revert to Basic mode. This means your card still opens and your core details remain accessible, but Premium features such as custom design, certain advanced sections, analytics and some special functions will no longer be editable or available.
Is Premium right for me?
Premium is most useful if you want a branded, mini-website style profile with more content, design control and analytics. It is ideal for businesses that share presentations, price lists or documents, run campaigns, or simply want a more powerful digital presence behind their NFC/QR card or display. If you only need a simple, modern digital business card, the Basic profile may be sufficient.
